Frequently Asked Questions
Everything you need to know about your MANDRN essentials.
What materials are used in MANDRN products?
We pride ourselves on using high-quality, sustainably sourced genuine leather and premium hardware to ensure each piece is both durable and timeless.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and duties are calculated at checkout based on your specific location.
How should I care for my leather bag?
To maintain the quality of your leather, we recommend using a damp cloth for light cleaning and a specialized leather conditioner every 6 months to prevent drying or cracking.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our support team within 1 hour of placement, and we will do our best to assist you.